Terms and Conditions


This website (“site”) is operated by ‘The Baby Sleep Experts Ltd’. Throughout the site and this Terms and Conditions document, the terms “we”, “us” and “our” refer to ‘The Baby Sleep Experts Ltd’. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, talking with us, purchasing something from us, or engaging with us in any way you engage in our “Service” and agree to be bound by the following Terms and Conditions. Any new features, products or services which are added to the current site shall also be subject to these Terms and Conditions.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or services following the posting of any changes constitutes acceptance of those changes.



The services provided by us are educational, informative and supportive. We will not tell you what to do, but will provide education and information based on our training and experience, and you are responsible for whether you choose to implement any suggestions offered. We do not guarantee a particular outcome or result, or within a particular timeframe.

Our services are not a substitute for any kind of medical care including nutritional, psychological or therapeutic care, and you agree that none of the advice that we provide shall be considered medical advice. Please consult your doctor or other suitably qualified medical practitioner if you have any questions or concerns regarding you or your child’s health or wellbeing.

The information, products and services provided by us directly or through any third-parties are provided “as-is” and without warranties of any kind either express or implied. We expressly disclaim any liability, loss, damage, or injury caused by information, products or services provided by us to you. Furthermore, we shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of our site, products or services. If any provision of these Terms and Conditions is found to be unenforceable or invalid under any applicable law, such unenforceable or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

Intellectual Property Rights & Use of Information

We retain all rights to the intellectual property, materials and information contained in this site, and all such rights are reserved. You are granted limited access only for purposes of viewing the material contained on this site, and that access and be withdrawn at our discretion. We reserve the right to immediately remove you from the site and service, without refund, if you are found violating this intellectual property policy.

We may collect and use information about you for various purposes, including to provide, maintain, improve and promote our products or services. We may also share information about you with third-parties so that they can perform services on our behalf. You may review, correct, modify or delete information maintained by us at any time by emailing us.

Cancellation or Rescheduling

You may cancel our services at any time, and all service cancellations must be requested in writing. For service cancellations requested less than 48 hours after purchase there is no charge. No refunds will be issued for service cancellations requested 48 hours or more after purchase. There are no refunds for all non-service or custom items purchased including but not limited to custom sleep plans, videos, eBooks, articles and reports. Customer satisfaction is extremely important to us so please contact us directly if you have any concerns with our service or are thinking of cancelling so that we can attempt to resolve your issues.

We reserve the right to cancel the agreement at any time and in this case we will issue a full refund. Cancelling the agreement initiated by either party will result in the cancellation of all future services, appointments and access to products, media content or assets.

Either party may request to reschedule an appointment to an alternative future date and time that is acceptable by both parties. Please give a minimum of 24 hours notice if you wish to reschedule an appointment.


Comments and Questions

We strive to provide a high-quality service that meets your needs. If you have enjoyed working with us then please consider emailing us with a review or leaving a comment on our Facebook page. In the unlikely event that you are not satisfied with the service that we have provided then in the first instance please contact us directly by email and we will try to resolve this for you.


With some sleep packages unlimited WhatsApp support is included. This means you can use it as much as you like and you can expect a response within a reasonable timeframe. I aim to reply the same day but it you message in the evening, you will receive a reply the following day. 

If you have any comments or questions about us, our products or services then please email michelle@thebabysleepexperts.co.uk