Terms and Conditions

This website (“site”) is operated by ‘The Baby Sleep Experts Ltd’. Throughout the site and this document, the terms “we”, “us” and “our” refer to ‘The Baby Sleep Experts Ltd’.

By visiting this site, talking with us, purchasing something from us, or engaging with us in any way you engage in our “Service” and agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this site are protected by applicable copyright and trade mark law. Any new features, products or services which are added to the site shall also be subject to these Terms and Conditions.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions without notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site, materials, products or services constitutes acceptance of those changes.


Intellectual Property Rights

We retain all rights to the intellectual property, materials and information contained in this site, and all such rights are reserved. You are granted limited access only for purposes of viewing the material contained on this site, and that access and be withdrawn at our discretion. Permission is granted to use the materials on this site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

1.       modify or copy the materials.

2.       use the materials for any commercial purpose, or for any public display (commercial or non-commercial).

3.       attempt to decompile or reverse engineer any software contained on this site.

4.       remove any copyright or other proprietary notations from the materials.

5.       transfer the materials to another person or ‘mirror’ the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. We reserve the right to immediately remove you from the site and service, without refund, if you are found violating this intellectual property policy. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any copied or downloaded materials in your possession whether in electronic or printed format.



The materials on this site and services offered by us are provided ‘as is’. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this site or otherwise relating to such materials or on any sites linked to this site.

The services provided by us are educational and informative. We will not tell you what to do, but will provide education and information based on our training and experience. You are responsible for whether you choose to implement any suggestions offered and the resulting outcomes. We do not guarantee any particular outcome or result, or within a particular timeframe.

Our services are not a substitute for any kind of medical care including nutritional, psychological or therapeutic care, and you agree that none of the advice that we provide shall be considered medical advice. Please consult your doctor or other suitably qualified medical practitioner if you have any questions or concerns regarding you or your child’s health or wellbeing.



In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) or injury arising out of the use or inability to use the materials on this site, information, products or services provided by us to you, even if we or a company authorized representative has been notified orally or in writing of the possibility of such damage or injury. Furthermore, we shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of our site, products or services.

If any provision of these Terms and Conditions is found to be unenforceable or invalid under any applicable law, such unenforceable or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.


Revisions and Errata

The materials appearing on this site could include technical, typographical, or photographic errors. We do not warrant that any of the materials on this site are accurate, complete, or current. We may make changes to the materials contained on this site at any time without notice. We do not, however, make any commitment to update the materials.



We have not reviewed all of the websites linked to this site and are not responsible for the contents of any such linked website. The inclusion of any link does not imply endorsement by us of the website. Use of any such linked website is at the user’s own risk.


Cancellation, Rescheduling or Cessation

You may cancel our services at any time, and all service cancellations must be requested in writing to michelle@thebabysleepexperts.co.uk. If you cancel within 14 days from the point of purchase you will receive a full refund minus our refund costs, unless you request services to commence within that time. Returning your sleep questionnaire will trigger the commencement of services and by accepting these terms and conditions you explicitly consent to this.


After 14 days no refunds will be issued for any products or services including but not limited to training courses cancelled by you. Customer satisfaction is extremely important to us so please contact us directly if you have any concerns with our service or are thinking of cancelling before you do so, so that we can attempt to resolve your issues.

We reserve the right to cancel the agreement and discontinue service provision at any time. For an active service and if this is less than 3 calendar months after purchase then we will issue a full refund, otherwise no refund will be provided. Cancelling the agreement initiated by either party will result in the cancellation of access to training courses, services, sites and materials as well as all future services and appointments.

Either party may request to reschedule an appointment to an alternative future date and time that is acceptable by both parties. Please give a minimum of 24 hours’ notice if you wish to reschedule an appointment.

We reserve the right to cease provision of specified services and materials at any time. In which case we will provide a minimum of 3 calendar months’ notice to customers with an applicable paid active service engagement (including training courses) with us prior to the cessation date. Upon the cessation date those applicable training courses, services, sites and/or materials will be removed, all access will be discontinued, and all related service engagements will be cancelled.


Support, Comments and Questions

Support for our services (including but not limited to training courses) is provided for 4 weeks starting from the purchase date, after which any ongoing support is provided entirely at our discretion. We make no promises, expressed or implied, for ongoing support. Support is also provided on a reasonable endeavours basis and there are no service level agreements, either explicit or implied, with respect to the time taken to respond to requests or questions or to resolve issues or for any other support item.


We aim to provide a quality service that results in high levels of customer satisfaction. If you have enjoyed working with us then please consider emailing us with a review or leaving a comment on our Facebook page. In the unlikely event that you are not satisfied with the service that we have provided then in the first instance please contact us directly by email and we will attempt to resolve this for you. If you have any comments or questions please email: michelle@thebabysleepexperts.co.uk